
Chromebook Support For Remote Instruction
Self Help:
Many Chromebook problems can be solved by the student or parent. Please see this link for possible solutions Chromebook 101 Troubleshooting
Call / email:
Parents and students can also receive Chromebook support in 2 remote ways:
1. Help desk email: helpdesk@salem.k12.va.us
2. Chromebook Support Phone Line: 540-444-0838
Drop off:
Broken Chromebooks are being taken at the following locations:
1. Elementary Chromebooks at: GWC Elementary
2. ALMS Chromebooks at: ALMS
3. Salem High Chromebooks at: Salem High
Bus:
Broken Chromebooks are Not being taken on the buses at this time.
Support Questions could include:
1. I’m having a hardware problem with my Chromebook
2. How do I connect my Chromebook to the Internet
3. I don’t have Internet at my house – what can I do
4. How do I use a Chromebook App
5. Sound or Mouse or ??? doesn’t work on my Chromebook
6. Where do I bring my Chromebook for repair