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Chromebook Support For Remote Instruction

Self Help:

Many Chromebook problems can be solved by the student or parent.  Please see this link for possible solutions Chromebook 101 Troubleshooting

Call / email:

Parents and students can also receive Chromebook support in 2 remote ways:

1. Help desk email:
2. Chromebook Support Phone Line: 540-444-0838

Drop off:

Broken Chromebooks are being taken at the following locations:

1. Elementary Chromebooks at: GWC Elementary
2. ALMS Chromebooks at: ALMS
3. Salem High Chromebooks at: Salem High


Broken Chromebooks are Not being taken on the buses at this time.

Support Questions could include:

1. I’m having a hardware problem with my Chromebook
2. How do I connect my Chromebook to the Internet
3. I don’t have Internet at my house – what can I do
4. How do I use a Chromebook App
5. Sound or Mouse or ??? doesn’t work on my Chromebook
6. Where do I bring my Chromebook for repair